Vance transforms how manufacturers preserve and transfer service expertise through seamless integration with existing service management systems. The platform aggregates historical service data, technical documentation, and expert knowledge into an intelligent support system. By analyzing patterns in successful repairs and expert troubleshooting approaches, Vance creates a dynamic knowledge base that grows smarter with every service interaction. The system guides junior technicians through complex diagnostics while providing instant access to relevant service history and documentation. This comprehensive approach ensures manufacturers maintain high service standards even as their workforce evolves, protecting their reputation for reliable technical support.