Industries
Industries
Industries
Resources
Resources
Resources
Troubleshooting Support for a Global Team of Service Technicians
In today's fast-paced industrial environment, equipment downtime isn't just an inconvenience—it's a critical business disruption. A prominent construction equipment manufacturer can tackle this challenge head-on by implementing Vance, an innovative AI-driven support platform that's transforming their service operations. Managing thousands of loaders, excavators across multiple locations demands a sophisticated approach to maintenance and repairs.
In today's fast-paced industrial environment, equipment downtime isn't just an inconvenience—it's a critical business disruption. A prominent construction equipment manufacturer can tackle this challenge head-on by implementing Vance, an innovative AI-driven support platform that's transforming their service operations. Managing thousands of loaders, excavators across multiple locations demands a sophisticated approach to maintenance and repairs.
In today's fast-paced industrial environment, equipment downtime isn't just an inconvenience—it's a critical business disruption. A prominent construction equipment manufacturer can tackle this challenge head-on by implementing Vance, an innovative AI-driven support platform that's transforming their service operations. Managing thousands of loaders, excavators across multiple locations demands a sophisticated approach to maintenance and repairs.
Features
Features
Features
Real-time AI Diagnostics
Real-time AI Diagnostics
Real-time AI Diagnostics
Instant problem analysis and solutions powered by artificial intelligence.
Instant problem analysis and solutions powered by artificial intelligence.
Instant problem analysis and solutions powered by artificial intelligence.
Smart Knowledge Base
Smart Knowledge Base
Smart Knowledge Base
Centralized, multilingual repository with intelligent search across all documentation
Centralized, multilingual repository with intelligent search across all documentation
Centralized, multilingual repository with intelligent search across all documentation
Expert Knowledge Capturing
Expert Knowledge Capturing
Expert Knowledge Capturing
Each expert's insights are preserved through the AI.
Each expert's insights are preserved through the AI.
Each expert's insights are preserved through the AI.
Continuous Learning
Continuous Learning
Continuous Learning
AI improves accuracy by learning from every service interaction.
AI improves accuracy by learning from every service interaction.
AI improves accuracy by learning from every service interaction.
Challenge
Challenge
Challenge
Traditional methods of troubleshooting rely heavily on fragmented knowledge sources and manual searches, creating significant delays in service resolution. When faced with equipment issues, technicians must navigate through hundreds of pages of technical manuals, often available only in English, while regional solutions and fixes remain trapped in various local languages. Service records are scattered across multiple systems, and crucial information is buried in previous service tickets or exists only in the minds of senior technicians. The lack of a centralized, searchable knowledge base forces technicians to make frequent calls to experienced colleagues, interrupting both their work and that of senior staff.
Traditional methods of troubleshooting rely heavily on fragmented knowledge sources and manual searches, creating significant delays in service resolution. When faced with equipment issues, technicians must navigate through hundreds of pages of technical manuals, often available only in English, while regional solutions and fixes remain trapped in various local languages. Service records are scattered across multiple systems, and crucial information is buried in previous service tickets or exists only in the minds of senior technicians. The lack of a centralized, searchable knowledge base forces technicians to make frequent calls to experienced colleagues, interrupting both their work and that of senior staff.
Traditional methods of troubleshooting rely heavily on fragmented knowledge sources and manual searches, creating significant delays in service resolution. When faced with equipment issues, technicians must navigate through hundreds of pages of technical manuals, often available only in English, while regional solutions and fixes remain trapped in various local languages. Service records are scattered across multiple systems, and crucial information is buried in previous service tickets or exists only in the minds of senior technicians. The lack of a centralized, searchable knowledge base forces technicians to make frequent calls to experienced colleagues, interrupting both their work and that of senior staff.
Solution
Solution
Solution
Vance provides an AI-powered platform that serves as a virtual expert in every technician's pocket. The system delivers instant, contextual support through mobile devices, enabling rapid problem resolution in the field. By leveraging artificial intelligence and machine learning, the platform continuously learns from each interaction, becoming more efficient over time. The implementation has enabled the manufacturer to support thousands of technicians across their global operations, dramatically reducing resolution times and improving first-time fix rates.
4x
4x
4x
Faster resolution time
Faster resolution time
Faster resolution time
29%
29%
29%
Service Cost Reduction
Service Cost Reduction
Service Cost Reduction
3.2x
3.2x
3.2x
Less callbacks
Less callbacks
Less callbacks