Industries

Industries

Industries

Resources

Resources

Resources

World's 1st AI copilot for equipment service

World's 1st AI copilot for equipment service

World's 1st AI copilot for equipment service

Reduce service costs and increase customer satisfaction with AI-powered diagnostics, smart reccomendations and expert knowledge that bridges the skills gap.

Reduce service costs and increase customer satisfaction with AI-powered diagnostics, smart reccomendations and expert knowledge that bridges the skills gap.

Komatsu WA380

Komatsu WA380

Hey Vance!
Where is fuse no. 14?

Fuse no. 14 with a capacity of 10A is located in fuse box A, being behind the driver's chair.

The transmission does not shift into 1st. What are the causes?

Here are the potential causes and their corresponding troubleshooting steps:

Prepare with the starting switch OFF, then carry out troubleshooting without turning the starting switch ON.

1. Defective 1st clutch ECMV solenoid (Internal short circuit)
Measure resistance between terminal 1 (PS, male) and terminal 2 (Normal resistance: 5 – 15 Ω).

2. Grounding fault in wiring harness (Contact with ground circuit)
Measure resistance in the wiring harness between terminal L63 (female) (25) and terminal 1 (PS, female) and chassis ground (Normal resistance: min. 1 MΩ).

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Trusted by
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METRICS

METRICS

METRICS

Numbers speaking for themselves
Numbers speaking for themselves
Numbers speaking for themselves

4x

4x

4x

Faster resolution time

Faster resolution time

Faster resolution time

Service Cost Reduction

Service Cost Reduction

Service Cost Reduction

3.2x

3.2x

3.2x

Less callbacks

Less callbacks

Less callbacks

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

How it works

How it works

How it works

Vance transforms your service data and documentation into intelligent recommendations tailored to every problem, instantly available in any language.

Ingest data

We gather and process your existing technical resources including manuals, documentation, images, and videos to build a comprehensive knowledge foundation.

Integrate with your system

Capture & curate tribal knowledge

Instantly access data

Continuos learning

FEATURE

FEATURE

FEATURE

Effortless Reporting

Effortless Reporting

Effortless Reporting

Vance's voice-to-text feature allows technicians to create detailed reports, saving valuable time without the hassle of manual paperwork. Just speak & create a report.

FEATURE

FEATURE

FEATURE

AI Part Finder

AI Part Finder

AI Part Finder

Vance leverages its advanced contextual understanding to analyze complex technical documentation and pinpoint the exact part number needed in seconds.

Industries

Industries

Industries

Industries we serve
Industries we serve
Industries we serve

Heavy Equipment

Industrial Machinery

Medical Devices

Printing

Food Equipment

FAQ

FAQ

FAQ

Frequently asked questions

Frequently asked questions

Frequently asked questions

What is Vance?

Vance is an AI-powered technician designed specifically for equipment service. It offers instant diagnostics, personalized assistance, and valuable insights to maximize your technicians' productivity.

Is the data provided by Vance reliable?

How do I get started with Vance?

Can we try Vance with a pilot program at first?

What is Vance?

Vance is an AI-powered technician designed specifically for equipment service. It offers instant diagnostics, personalized assistance, and valuable insights to maximize your technicians' productivity.

Is the data provided by Vance reliable?

How do I get started with Vance?

Can we try Vance with a pilot program at first?

What is Vance?

Vance is an AI-powered technician designed specifically for equipment service. It offers instant diagnostics, personalized assistance, and valuable insights to maximize your technicians' productivity.

Is the data provided by Vance reliable?

How do I get started with Vance?

Can we try Vance with a pilot program at first?